We're here to help

ei.section.help.about.RESIDENTIAL.

Contact us

Email:
homeconservation@collus.com
Phone:
1-855-215-7235

Frequently asked questions

About the neighbour comparison

Who are my neighbours?

Your electricity use is being compared to the usage patterns of approximately 100 homes in your neighbourhood, but not necessarily homes on your street or your immediate neighbours. All participating homes are anonymous, and none are identified by address.

How did you choose the homes used in my neighbour comparison?

We’ve chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs, including size, building type and heating system. And, we only include homes that appear to be occupied at the time of the comparison. To enhance your comparison, make sure your home profile is accurate by logging on to our website and selecting “My Power Report Settings”, followed by “About my home”.

Can anyone else see my personalized data?

We only use your information to provide useful insights about your energy consumption. Your information is compiled anonymously and is not shared. No other customers see your personal data.

What if there are good reasons why my household uses more energy than my neighbours use?

Our goal is to provide you with a comparison that is valid and meaningful. The comparison report includes 100 similar, nearby, occupied homes, and our research shows that for almost all residents this 100-home average is a good indicator of typical usage. However, there are some factors not taken into account, such as the number of occupants in the home and special loads like hot tubs and swimming pools.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

It's understandable that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. In some cases, you may not be able to realize substantial savings, but we've found that most people can realize at least some savings by using our tips.

How can my efficient neighbours manage to use so much less energy than me?

Efficient households likely take a variety of steps to reduce their electricity use, including programming their thermostat to manage heating and cooling costs, turning off lights and electronics when not in use, and always running full loads in the dishwasher, washer and dryer. The reports provide actionable steps that you can take to help you make your home more efficient.

How do you determine the size of my home and how do I update it?

The square footage that we use in the Power Reports is based on data about your home that is collected from trusted third-party sources. If the square footage on your report is not accurate, you can update your home profile by selecting the "My Power Report Settings>About my home" section of this website.

About the program

What is the purpose of the program?

Most people are eager to make their home more efficient and save money, but they're not always sure how to do so. The Collus PowerStream Power Reports program is designed to provide more information about your energy use so you can make informed choices and save money.

Why was I selected to be a part of the program?

You were randomly chosen to receive communications from the eligible households in our service area.

What is in the Power Reports?

Power Reports are designed to provide you with an overview of your home's energy use to help you make smart energy saving decisions. Each report will provide you with new information including:

  • Energy use: For the first time, you'll be able to see your home's energy use and compare it with the energy use of similar homes in your area.
  • Progress tracking: You'll also see how your home's energy use changes over time and across seasons.
  • Ideas on Energy Efficiency: You’ll find ways to save with energy efficient products and programs, including incentives from Collus PowerStream at CollusPowerStream.ca/ForHome.

Where can I learn more about saving energy?

Log on to our website at CollusPowerStream.ca/PowerReports to keep on top of your electricity use, understand how and when you use energy, and perform your own home energy audit.

How do I get more information about the program?

Give us a call at 1-855-215-7235 and speak with one of our Power Report Specialists, or email us at homeconservation@collus.com.

What if I'm not interested in the program?

The reports provide personalized information to help you understand your electricity usage and costs as well as how you can reduce your consumption. If you would like to opt out, you can do so in the "My Power Report Settings" section or by calling 1-855-215-7235 and speaking to one of our Power Report Specialists. Please note that once you opt-out, we are unable to add you back into the program, but you can continue to log into your Power Report to view your information.
back to top